COVID 19 POLICY FOR WINTER 2020/21 BOOKINGS

We were devastated that the winter 2019/20 season came to such an abrupt end.  We are hopeful that the winter season 2020/21 will be bigger and better than before, and we can't wait to open our doors to Alpine Ethos guests. With that in mind, we want to make sure you feel confident booking with us in these changing times. We have introduced the following policy in relation to Covid 19:

 

Alpine Ethos will guarantee to fully refund deposits for 2020/21 winter bookings where cancellation is due to valid Covid 19 reasons namely travel restrictions imposed by the UK or French government or the government of your home country which mean that you are prevented from travelling to Meribel for your booked dates.  Refund requests must be made in writing stating the reason for cancellation (backed up with compelling evidence from government or government approved authorities) by email to info@alpineethos.co.uk 

 

For any cancellation after payment of your full balance, and up to the date of your booking, where cancellation is due to a valid Covid 19 reason namely:

 

1. travel restrictions imposed by the UK or French government or the government of your home country which mean that you are prevented from travelling to Meribel for your booked dates; or

 

2. the Three Valleys ski resorts are officially closed

 

In the event your travel insurer will not reimburse you for the cost of your accommodation, Alpine Ethos will issue you with a full refund or a credit note for the value of any amounts paid by you (credit notes will be valid for use against any Alpine Ethos holiday until 30 April 2022).

 

Cancellation must be made in writing stating the reason for cancellation (backed up with compelling evidence from the relevant government or government approved authorities) by email to info@alpineethos.co.uk.

 

A disinclination to travel, where there are no government restrictions in place preventing travel between the UK/your home country and Meribel does not constitute a valid reason for cancellation in relation to the clauses above.

You can read our full booking Terms and Conditions here.

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